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KMID : 0613620210410030110
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Health Social Welfare Review
2021 Volume.41 No. 3 p.110 ~ p.129
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The Empathy and Working Relationships of Public Sector Case Managers with People with Mental Illness
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Lee Min-Hwa
Seo Mi-Kyung
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Abstract
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Empathy is an important skill for a case manager to develop the working relationship with clients with mental illness, who have complex problems in the community. The purpose of the study is to compare the levels of empathy and working relationship for the types of vignettes, as well as to analyze the influence of empathy on the working relationship. We randomly presented typical vignettes of schizophrenia, alcoholism, and physical handicap to 393 case managers in the public sector. The results revealed that the levels of empathy and working relationships were differed significantly for the three types of vignettes. The level of Empathy in case managers was higher towards schizophrenia and alcoholism than towards physical disability. However, the opposite was observed in terms of sub-domains within working relationships. Working relationships were significantly affected by the gender, age, and career of the participants. In addition, empathy was the significant predictor of all sub-domains within working relationships; the cognitive component of empathy was a common factor that has a significant effect on working relationships in all vignettes. As a result, we highlight the importance of empathy as the foundation of working relationship in social work practice, and suggest strategies to enhance empathy among case managers.
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KEYWORD
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Empathy, Working Relationship, Public Sector, Vignettes, Mental Illness, Physical Handicap
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